Terms of service
Version 1.2 — 27 July 2026
These are Battery Acid's terms of sale. No fine print, no catches: below you'll simply read what you can expect from us and what we ask of you when you order. These terms apply to every order you place as a consumer through batteryacid.com or shop.batteryacid.com. You can consult, download and save them as a PDF at any time. Keep them — you'll also find them via a link in your order confirmation.
Article 1 — Who we are and how to reach us
1.1. Battery Acid is a registered brand of Rebel Inc. Enterprises BV, a private limited company under Belgian law (“we”, “us” or “our”).
Rebel Inc. Enterprises BV
Coupure Rechts 88, 9000 Ghent, Belgium
Company number (KBO/BCE): 1035.443.227
VAT number: BE 1035.443.227
RPR Ghent, Ghent division
Email: drip@batteryacid.com
Phone: +32 456 53 57 67
1.2. This is also the address for complaints (see article 14). For questions about your order, email us — we answer as fast as we can.
1.3. “You” means you: the customer ordering as a consumer, that is, for purposes outside your trade, business, craft or profession.
Article 2 — When these terms apply
2.1. These terms apply to every offer on our website and to every distance contract we conclude with you as a consumer through batteryacid.com or shop.batteryacid.com (together: the “Website”).
2.2. Before you place your order, you can read, download and save these terms. By placing your order you accept them. You also receive them on a durable medium: via a link in your order confirmation email.
2.3. To order, you are 18 or older and legally competent, or you have your parent's or guardian's consent.
2.4. We currently deliver only to delivery addresses in Belgium and the Netherlands. You can order from any EU country, as long as the delivery address is in Belgium or the Netherlands; we make no distinction based on your nationality, place of residence, or where your payment card or account was issued.
2.5. Where these terms depart from mandatory legal rules that protect you, those legal rules prevail. Where provisions contradict each other, the one most favourable to you applies. These terms never limit your statutory rights as a consumer.
2.6. Our products are sold for personal use only, not for resale. We may refuse or limit orders that indicate resale (article 4.5).
Article 3 — Our offer
3.1. We describe our products as fully and accurately as we can: what's in them, how you use them and what they cost. The instructions for use and the product information on the packaging and the product guidance page form part of that information. Use our products as intended — that is, according to the instructions.
3.2. Images are a faithful representation, but colours and packaging details may differ slightly on your screen. No rights can be derived from that.
3.3. We work in limited production batches. If the current batch is full, we don't cancel your order: it moves to the next batch and we tell you the new shipping date right away via WhatsApp or email. If that date doesn't suit you, you can cancel free of charge and we refund you immediately. The final delivery deadline in article 7.2 continues to apply in any event.
3.4. Obvious mistakes or errors in the offer (for example a €41 day cream listed by accident at €4.10) do not bind us. We'll tell you as soon as possible and of course refund you if you had already paid.
3.5. Our products are cosmetics within the meaning of Regulation (EC) No 1223/2009. They are not medicines or medical devices, and nothing on the Website is medical advice. Do you have a skin condition, or are you under dermatological treatment? Check with your doctor or pharmacist before use.
3.6. Use the products as described in the instructions: externally, on intact skin, avoiding direct contact with the eyes; keep them out of reach of children. The full ingredient list (INCI) of each product is on the packaging and the product guide page — check it if you have known allergies, and when in doubt first test the product on a small patch of skin (inside of the forearm) and wait 24 hours. Does a product cause irritation (redness, itching, burning)? Stop using it and contact us at drip@batteryacid.com; consult a doctor if symptoms persist. All Day's SPF 50 offers high protection, but no sunscreen offers 100% protection — reapply regularly during prolonged sun exposure.
Article 4 — Your order and our contract
4.1. Ordering works like this: you add products to your basket, check your details and confirm your order using the button marked “order with obligation to pay” (or equivalent unambiguous wording). Until you click that button, you can review your details and your basket at any time and correct input errors.
4.2. Just before you order, we show you once more the product and the total price, including VAT and any delivery costs.
4.3. The contract is concluded when you receive our order confirmation by email. That confirmation contains an overview of your order. At the latest upon delivery, you receive on a durable medium all legally required information, including these terms and the model withdrawal form.
4.4. The contract can be concluded in Dutch or English. We store concluded contracts and your order details; you can always request your own order details from us by email.
4.5. We may refuse an order or make it subject to additional conditions where there is good reason to do so, for example serious suspicion of abuse or fraud, an incomplete order, or an order clearly not intended for consumer use. We will tell you so, with reasons and as soon as possible, and immediately refund any amount already paid.
Article 5 — The price
5.1. All prices on the Website are total prices in euro, including VAT. Where delivery costs apply, you see them separately and clearly before you order (standard shipping costs €7; from €60 order value (after discounts) it is free — see article 7).
5.2. The price that applies is the price at the time of your order. Later price changes have no effect on orders already placed.
5.3. Article 3.4 applies to obvious pricing errors.
Article 6 — Payment
6.1. You pay at the time of your order, using the payment methods we offer at checkout (including Bancontact, iDEAL, credit card and the other methods shown in the checkout). You can see which payment methods are available at the latest at the start of the ordering process.
6.2. We do not charge surcharges for the use of any means of payment.
6.3. Payments run through a secure payment environment provided by our payment provider. We never see your card details.
6.4. Without successful payment your order is not processed and no contract is concluded.
Article 7 — Delivery
7.1. We deliver to delivery addresses in Belgium and the Netherlands. Standard shipping costs €7. From an order value of €60 (calculated on the amount after discounts) it is free. If you have to return something under the legal guarantee, that return is free. If you return something because you changed your mind (withdrawal), the return costs are yours — see article 8.5.
7.2. Before you check out, we show you the next available shipping date and you can choose a later one if you prefer. After your payment we confirm your final shipping date via WhatsApp or email — that confirmation is the arrangement that applies. In the rare case that a batch fills up between your choice and your payment, your date moves to the next available day and we tell you right away; if that doesn't suit you, you can cancel free of charge and we refund you immediately (article 3.3). The shipping date is the day your parcel leaves us; delivery normally follows within 1–3 working days (the carrier's transit time). If no specific date or period has been agreed, we deliver in any event at the latest 30 days after your order.
7.3. If we deliver late, you may first give us an additional, reasonable period. If we still don't deliver, you can terminate the contract free of charge and we refund everything you had already paid without delay. If the agreed delivery date was essential to you (and we knew that, or it was clear from the circumstances), or if we tell you we will not deliver, you can terminate immediately, without an additional period.
7.4. The risk of loss of or damage to the products passes to you as soon as you (or someone you designated who is not the carrier) physically take possession of the products. If you choose a carrier yourself that we did not offer, the risk passes on delivery to that carrier.
7.5. Something wrong with your delivery (incorrect, damaged or incomplete)? Let us know as soon as you can at drip@batteryacid.com and we'll sort it out. Telling us quickly helps us, but it is not a condition for your statutory rights.
Article 8 — Right of withdrawal: 14 days to change your mind
8.1. You may withdraw from the contract within 14 days without giving any reason. That period starts the day after you (or a third party you designated who is not the carrier) physically take possession of the product. If you ordered several products in one order that are delivered separately, the period starts with the last product.
8.2. You withdraw by means of an unambiguous statement, in one of these ways:
- through a message in the WhatsApp chat where we confirmed your order or shipping date — we confirm receipt immediately;
- by email to drip@batteryacid.com;
- using the model withdrawal form attached to these terms;
- or by post to the address in article 1.
It is enough that you send your statement before the 14-day period has expired.
8.3. After your withdrawal you return the products within 14 days to: Rebel Inc. Enterprises BV, Coupure Rechts 88, 9000 Ghent, Belgium.
8.4. During the cooling-off period you handle the product and its packaging with care. You may inspect the product as you would in a shop — so: look at it, hold it, open the outer shipping box (the sealed multipack itself falls under article 9). If you go beyond what is necessary to establish the nature, characteristics and functioning of the product, we may deduct the resulting diminished value from your refund. Note: the special rule in article 9 applies to sealed cosmetics.
8.5. The direct cost of returning the goods is yours. Shipping with a standard parcel service from Belgium or the Netherlands usually costs between €5 and €10.
8.6. Within 14 days of receiving your withdrawal we refund everything you paid for the withdrawn products, including the standard delivery costs you paid. We may withhold the refund until we have received the products back, or until you prove you have sent them back — whichever comes first. We refund using the same means of payment you used, at no cost to you, unless you expressly agree to another means.
8.7. The Welcome Pack is one indivisible product: the three care products are offered together, sealed together and priced together for one total price. Your withdrawal therefore applies to the complete set. If you return the three products together, the multipack unopened and with the seal intact, we refund the full purchase price. If the seal of the multipack has been broken, the exception in article 9.2 applies to it and the set can no longer be taken back as a whole. If that leaves you with a problem, contact us at drip@batteryacid.com — we'll look at it together and find a reasonable solution.
8.8. The gym bag is a gift. No value is attributed to it and you pay nothing for it; it does not form part of the purchase price. Therefore the following applies. The gym bag cannot be returned or exchanged, and cannot be converted into money, a discount or another product. The gift is personal and non-transferable, and is granted once per person, with your first order of the Welcome Pack. You will not receive it again with a subsequent order.
Article 9 — Exceptions: sealed cosmetics
9.1. The Welcome Pack consists of three skincare products — All Clean, All Day and All Night — sold together as one set. These are cosmetics. For reasons of health protection and hygiene we deliver them sealed as a multipack.
9.2. If you break the seal after delivery, your right of withdrawal for the set lapses (art. VI.53, 5° of the Belgian Code of Economic Law). Which makes sense: we cannot resell an opened product for hygiene reasons.
9.3. As long as the seal is intact, you can simply return the set within the cooling-off period (article 8).
9.4. In addition, the other statutory exceptions to the right of withdrawal apply (art. VI.53 of the Code of Economic Law), such as for products made to your specifications. Where an exception applies, we state so clearly with the offer.
Article 10 — Legal guarantee
10.1. You are entitled to products that conform to the contract: as described, fit for their normal use, and with the quality and characteristics you may reasonably expect. That is the legal guarantee of conformity — you get it from us on every product, and nothing in these terms can limit it.
10.2. Do you live in Belgium? Then the legal guarantee of 2 years from delivery applies (art. 1649bis et seq. of the (old) Civil Code). Any lack of conformity arising within those 2 years is presumed to have existed at delivery, unless that presumption is incompatible with the nature of the product or of the defect (for example the normal shelf life of an opened cosmetic product — see the period-after-opening (PAO) on the packaging). Report a defect within 2 months of establishing it; that is the statutory period. Claims lapse 1 year after the day you established the defect.
10.3. Do you live in the Netherlands? Then you always retain at least the protection of mandatory Dutch law (art. 7:17 et seq. of the Dutch Civil Code): the product must remain sound for as long as you may reasonably expect given its nature — with no fixed maximum period. You complain within a reasonable time after discovery (a report within 2 months is in any event timely) and your claim lapses 2 years after that report.
10.4. If a product does not conform, you are entitled — free of charge — to repair or replacement at your choice, within a reasonable period and without significant inconvenience, unless the remedy you chose is impossible or disproportionate. If neither repair nor replacement is possible, or does not happen within a reasonable period, you are entitled to an appropriate price reduction or to a refund after termination. Termination is not possible for a minor defect; we must prove that a defect is minor. We bear the cost of returning goods under the guarantee. Where a product is repaired under the legal guarantee, the guarantee period is extended to the extent the law requires.
10.5. There is no lack of conformity in the case of: normal using up of the product; expiry of the stated shelf life or the period after opening (PAO) on the packaging; or the consequences of use contrary to the instructions or to the nature of the product. Correct, normal use is therefore the starting point for conformity.
10.6. We do not currently offer an additional commercial guarantee. Should we ever do so, it comes on top of your statutory rights and never detracts from them.
Article 11 — Force majeure
11.1. If we (or you) are temporarily unable to perform an obligation due to force majeure — an unforeseeable event beyond our respective control, such as a natural disaster, war, epidemic, or a general failure of transport, production or communication networks — that obligation is suspended for as long as the force majeure lasts.
11.2. If the force majeure lasts longer than 30 days, both you and we may terminate the contract free of charge. Everything you had already paid for undelivered products is then refunded without delay.
11.3. Force majeure never entitles us to keep amounts paid for undelivered products.
Article 12 — Liability
12.1. Nothing in these terms excludes or limits our liability for: (a) our intent, fraud or gross negligence, or that of our staff or agents; (b) failure to perform an obligation constituting one of the principal performances of the contract; (c) death or personal injury; (d) your rights under the legal guarantee of conformity (article 10); (e) our liability for damage caused by defective products under product liability legislation; and (f) any other liability that cannot be excluded or limited under mandatory law.
12.2. Within those limits we are liable only for foreseeable and direct damage, and our liability is limited to the price of the order concerned.
12.3. Should a limitation in this article go further than the law permits, it applies only within the limits permitted by law.
12.4. Our products are intended for normal personal use in accordance with the instructions (article 3.6). Except where mandatory law provides otherwise, we are not liable for damage caused by incorrect use, use contrary to the instructions or precautions, use on broken or irritated skin against the guidance, or use after the expiry or period-after-opening (PAO) date.
Article 13 — Intellectual property
13.1. “Battery Acid”, our logos, texts, images, product names and the content of the Website are protected by intellectual property rights and belong to Rebel Inc. Enterprises BV or its licensors. You may not reproduce or use them commercially without our prior written consent. Personal, non-commercial use (such as sharing your purchase on social media — please do) is of course fine.
Article 14 — Complaints and disputes
14.1. Something bothering you? Email us first at drip@batteryacid.com or write to the address in article 1. We confirm your complaint quickly, handle it as soon as we can and look for a solution together with you.
14.2. If we can't work it out together, as a consumer you can turn to the Consumer Mediation Service (Consumentenombudsdienst), the independent Belgian public service for the out-of-court settlement of consumer disputes:
Consumentenombudsdienst (Consumer Mediation Service)
North Gate II, Koning Albert II-laan 8 box 1, 1000 Brussels
Tel. +32 (0)2 702 52 00
contact@consumentenombudsdienst.be — www.consumentenombudsdienst.be
The Consumer Mediation Service handles your request itself or forwards it to the competent qualified entity.
14.4. You also always retain the right to go to court (article 15).
Article 15 — Applicable law and competent court
15.1. Belgian law applies to these terms and to every contract between you and us. If you live as a consumer in another country to which we direct our activities (such as the Netherlands), you also always retain the protection of the mandatory provisions of the law of your country of residence (art. 6(2) of the Rome I Regulation).
15.2. Disputes are submitted to the court that has jurisdiction under the applicable statutory rules. These terms contain no exclusive choice of forum and do not limit your statutory rights.
Article 16 — Final provisions
16.1. We may amend these terms. The version that applies to your order is always the version in force — and that you accepted — at the time you ordered.
16.2. If a provision of these terms is void or unenforceable, the remaining provisions continue to apply in full.
16.3. These terms exist in Dutch and English. Each language version is equally authentic; you can always rely on the version in the language in which you dealt with us.
16.4. Our privacy policy and cookie policy are available on the Website; they do not form part of these terms of sale but are inextricably linked to them as regards the processing of your data when you place an order.
Annex — Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
— To Rebel Inc. Enterprises BV (Battery Acid), Coupure Rechts 88, 9000 Ghent, Belgium, drip@batteryacid.com:
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods/for the provision of the following service (*)
— Ordered on (*)/received on (*)
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only if this form is notified on paper)
— Date
(*) Delete as appropriate.