Shipping policy

Article 7 — Delivery

7.1. We deliver to delivery addresses in Belgium and the Netherlands. Standard shipping costs €7. From an order value of €60 (calculated on the amount after discounts) it is free. If you have to return something under the legal guarantee, that return is free. If you return something because you changed your mind (withdrawal), the return costs are yours — see article 8.5.

7.2. Before you check out, we show you the next available shipping date and you can choose a later one if you prefer. After your payment we confirm your final shipping date via WhatsApp or email — that confirmation is the arrangement that applies. In the rare case that a batch fills up between your choice and your payment, your date moves to the next available day and we tell you right away; if that doesn't suit you, you can cancel free of charge and we refund you immediately (article 3.3). The shipping date is the day your parcel leaves us; delivery normally follows within 1–3 working days (the carrier's transit time). If no specific date or period has been agreed, we deliver in any event at the latest 30 days after your order.

7.3. If we deliver late, you may first give us an additional, reasonable period. If we still don't deliver, you can terminate the contract free of charge and we refund everything you had already paid without delay. If the agreed delivery date was essential to you (and we knew that, or it was clear from the circumstances), or if we tell you we will not deliver, you can terminate immediately, without an additional period.

7.4. The risk of loss of or damage to the products passes to you as soon as you (or someone you designated who is not the carrier) physically take possession of the products. If you choose a carrier yourself that we did not offer, the risk passes on delivery to that carrier.

7.5. Something wrong with your delivery (incorrect, damaged or incomplete)? Let us know as soon as you can at drip@batteryacid.com and we'll sort it out. Telling us quickly helps us, but it is not a condition for your statutory rights.