Contact information

Article 1 — Who we are and how to reach us

1.1. Battery Acid is a registered brand of Rebel Inc. Enterprises BV, a private limited company under Belgian law (“we”, “us” or “our”).

Rebel Inc. Enterprises BV
Coupure Rechts 88, 9000 Ghent, Belgium
Company number (KBO/BCE): 1035.443.227
VAT number: BE 1035.443.227
RPR Ghent, Ghent division
Email: drip@batteryacid.com
Phone: +32 456 53 57 67

1.2. This is also the address for complaints (see article 14). For questions about your order, email us — we answer as fast as we can.

1.3. “You” means you: the customer ordering as a consumer, that is, for purposes outside your trade, business, craft or profession.

Article 14 — Complaints and disputes

14.1. Something bothering you? Email us first at drip@batteryacid.com or write to the address in article 1. We confirm your complaint quickly, handle it as soon as we can and look for a solution together with you.

14.2. If we can't work it out together, as a consumer you can turn to the Consumer Mediation Service (Consumentenombudsdienst), the independent Belgian public service for the out-of-court settlement of consumer disputes:

Consumentenombudsdienst (Consumer Mediation Service)
North Gate II, Koning Albert II-laan 8 box 1, 1000 Brussels
Tel. +32 (0)2 702 52 00
contact@consumentenombudsdienst.be — www.consumentenombudsdienst.be

The Consumer Mediation Service handles your request itself or forwards it to the competent qualified entity.

14.4. You also always retain the right to go to court (see article 15 of our Terms of service).