Refund policy

Article 8 — Right of withdrawal: 14 days to change your mind

8.1. You may withdraw from the contract within 14 days without giving any reason. That period starts the day after you (or a third party you designated who is not the carrier) physically take possession of the product. If you ordered several products in one order that are delivered separately, the period starts with the last product.

8.2. You withdraw by means of an unambiguous statement, in one of these ways:

• through a message in the WhatsApp chat where we confirmed your order or shipping date — we confirm receipt immediately;
• by email to drip@batteryacid.com;
• using the model withdrawal form attached to these terms;
• or by post to the address in article 1.

It is enough that you send your statement before the 14-day period has expired.

8.3. After your withdrawal you return the products within 14 days to: Rebel Inc. Enterprises BV, Coupure Rechts 88, 9000 Ghent, Belgium.

8.4. During the cooling-off period you handle the product and its packaging with care. You may inspect the product as you would in a shop — so: look at it, hold it, open the outer shipping box (the sealed multipack itself falls under article 9). If you go beyond what is necessary to establish the nature, characteristics and functioning of the product, we may deduct the resulting diminished value from your refund. Note: the special rule in article 9 applies to sealed cosmetics.

8.5. The direct cost of returning the goods is yours. Shipping with a standard parcel service from Belgium or the Netherlands usually costs between €5 and €10.

8.6. Within 14 days of receiving your withdrawal we refund everything you paid for the withdrawn products, including the standard delivery costs you paid. We may withhold the refund until we have received the products back, or until you prove you have sent them back — whichever comes first. We refund using the same means of payment you used, at no cost to you, unless you expressly agree to another means.

8.7. The Welcome Pack is one indivisible product: the three care products are offered together, sealed together and priced together for one total price. Your withdrawal therefore applies to the complete set. If you return the three products together, the multipack unopened and with the seal intact, we refund the full purchase price. If the seal of the multipack has been broken, the exception in article 9.2 applies to it and the set can no longer be taken back as a whole. If that leaves you with a problem, contact us at drip@batteryacid.com — we'll look at it together and find a reasonable solution.

8.8. The gym bag is a gift. No value is attributed to it and you pay nothing for it; it does not form part of the purchase price. Therefore the following applies. The gym bag cannot be returned or exchanged, and cannot be converted into money, a discount or another product. The gift is personal and non-transferable, and is granted once per person, with your first order of the Welcome Pack. You will not receive it again with a subsequent order.

Article 9 — Exceptions: sealed cosmetics

9.1. The Welcome Pack consists of three skincare products — All Clean, All Day and All Night — sold together as one set. These are cosmetics. For reasons of health protection and hygiene we deliver them sealed as a multipack.

9.2. If you break the seal after delivery, your right of withdrawal for the set lapses (art. VI.53, 5° of the Belgian Code of Economic Law). Which makes sense: we cannot resell an opened product for hygiene reasons.

9.3. As long as the seal is intact, you can simply return the set within the cooling-off period (article 8).

9.4. In addition, the other statutory exceptions to the right of withdrawal apply (art. VI.53 of the Code of Economic Law), such as for products made to your specifications. Where an exception applies, we state so clearly with the offer.

Article 10 — Legal guarantee

10.1. You are entitled to products that conform to the contract: as described, fit for their normal use, and with the quality and characteristics you may reasonably expect. That is the legal guarantee of conformity — you get it from us on every product, and nothing in these terms can limit it.

10.2. Do you live in Belgium? Then the legal guarantee of 2 years from delivery applies (art. 1649bis et seq. of the (old) Civil Code). Any lack of conformity arising within those 2 years is presumed to have existed at delivery, unless that presumption is incompatible with the nature of the product or of the defect (for example the normal shelf life of an opened cosmetic product — see the period-after-opening (PAO) on the packaging). Report a defect within 2 months of establishing it; that is the statutory period. Claims lapse 1 year after the day you established the defect.

10.3. Do you live in the Netherlands? Then you always retain at least the protection of mandatory Dutch law (art. 7:17 et seq. of the Dutch Civil Code): the product must remain sound for as long as you may reasonably expect given its nature — with no fixed maximum period. You complain within a reasonable time after discovery (a report within 2 months is in any event timely) and your claim lapses 2 years after that report.

10.4. If a product does not conform, you are entitled — free of charge — to repair or replacement at your choice, within a reasonable period and without significant inconvenience, unless the remedy you chose is impossible or disproportionate. If neither repair nor replacement is possible, or does not happen within a reasonable period, you are entitled to an appropriate price reduction or to a refund after termination. Termination is not possible for a minor defect; we must prove that a defect is minor. We bear the cost of returning goods under the guarantee. Where a product is repaired under the legal guarantee, the guarantee period is extended to the extent the law requires.

10.5. There is no lack of conformity in the case of: normal using up of the product; expiry of the stated shelf life or the period after opening (PAO) on the packaging; or the consequences of use contrary to the instructions or to the nature of the product. Correct, normal use is therefore the starting point for conformity.

10.6. We do not currently offer an additional commercial guarantee. Should we ever do so, it comes on top of your statutory rights and never detracts from them.

Annex — Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

— To Rebel Inc. Enterprises BV (Battery Acid), Coupure Rechts 88, 9000 Ghent, Belgium, drip@batteryacid.com:

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods/for the provision of the following service (*)

— Ordered on (*)/received on (*)

— Name of consumer(s)

— Address of consumer(s)

— Signature of consumer(s) (only if this form is notified on paper)

— Date

(*) Delete as appropriate.